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  • FAQ's

    Our Promise

    We will provide you with superior customer service and best value for your money. We put you, our customer first and place great value on that relationship. Our commitment is to treat you with respect and fairness and we will strive to ensure that your experience with us is professional and reliable.

    Artwork Requirements for Custom Key Chains and Other Promotional Items

    We prefer to receive the art in an Adobe Illustrator eps (vector) file in either CMYK or RGB (all fonts/typefaces outlined). We will accept electronic art in eps, pdf, tiff,or jpeg files in a PC format. Please keep in mind that artwork with high color saturations will print with better quality. All art with halftones, screens, fades or blends are subject to our review and approval.

    How To Send Artwork

    We make it easy ! When you go through the online ordering process you will be prompted to upload your logo before checking out. We also have a NOTES area where you can tell us any additional information about your art. Or, if you prefer, email us your logo before you order and request a FREE PROOF. Be sure to tell us which product you would like to see your proof on and let us know if you need to make changes or add to the art file that you are sending us. Our email address is info@promowebstores.com .

    Proofs

    E-mail proofs are provided for you . Before we will begin production of your order your proof must be approved by a reply to the e-mail proof we have sent you. We request that proof approval be made within 24 hours of receipt to maintain your ship date.

    Production Time

    Normal production time is noted in the Description of each product. 1,day production times are available on select products. Special art submission and proofing time requirements may apply.

    Shipping

    We offer Free domestic ground shipping within the continental USA on orders less than 5000 pieces.

    Samples

    We provide product samples free of charge (moderate quantities please).

    Trademarks

    The artwork, designs and trademarks imprinted on the products displayed on this site are reproduced only as examples and do not constitute any type of endorsement from those companies or organizations.

    Refunds and Returns

    On every single order, we guarantee …
    100% Satisfaction or we will refund or rerun your order- your choice !

    If you have any problems with your order please contact customer service at 800-974-3611 within 15 days of receipt. We advise opening your merchandise to review its quality even if you do not intend to use it right away. We will issue a UPS call tag to pick up any defective product.